Some really important stuff

This website, owned by Hunter & Pumpkin Online Farm Store, is intended for use by residents of Australia.

Our products are offered for sale in Australia only.

When you use our website, we assume that you have read, understood and agreed to our Privacy Statement and Terms and Conditions of Use.

All of this is really important stuff.

Privacy Statement

RESPECT

We take your privacy seriously.

At Hunter & Pumpkin Online Farm Store, we’re committed to being open and transparent about how we manage your personal information, and we’re committed to protecting the personal information you give to us.

Consistent with our commitment, this Privacy Statement describes the personal information we collect about you, how we use that information, and the choices you can make about your personal information.

PERSONAL INFORMATION

Your personal information is information that identifies you or from which you can be reasonably identified. Examples of personal information you share with us include your name, address, telephone number, email address and payment details.

CUSTOMERS, ENQUIRERS OR SUPPLIERS

The personal information that we collect, hold and use differs depending upon the type and nature of the interaction that you have with us.

You may be:

A customer.

A person requesting more information about one of our products or about our business.

A representative of a business wanting information about one or more of our products.

THE PERSONAL INFORMATION WE COLLECT ABOUT YOU

As a Hunter & Pumpkin customer, we collect and hold personal information about you.

With a few exceptions, this information is limited to: name, billing address, delivery address, email, mobile or phone number and payment details.

We collect personal information about you that is necessary to facilitate the purchase and delivery of one or more of our products to you.

When you email us at info@hunterandpumpkin.com.au or when you submit an online query using our Contact Form, we collect your email address as well as any personal information you include in your message to us.

For business representatives, we may collect personal information about you from publicly available sources such as from your website, social media profile, news articles, public listings, and so on.

THIRD PARTY SERVICE PROVIDERS

We do not disclose or share your personal information with others, except with those directly associated with providing services to you.

We definitely do not sell your personal information to anyone.

We share your name and telephone number with our click-and-collect partner. (Learn more here.)

We use MailChimp to manage our newsletter to subscribers. Visit the MailChimp Privacy Policy for more information on MailChimp’s handling of personal information.

Financial information about a customer who purchases one or more products is held and processed on our behalf by Stripe and NAB. We do not know, and do not have access to, any purchasing customer’s debit or credit card or bank account information.

WORDPRESS

Our website is a WordPress site running a WooCommerce store.

Some analytical, de-identified information is collected and shared with us about visitors to our website including:

The number of unique visitors to our site.

Top web pages visited on our site.

Countries where visitors are located.

Devices used to visit our website (e.g. desktop, mobile, etc).

Traffic sources.

This information is collected through the use of cookies. Cookies are small text files which often include an anonymous unique identifier sent to your browser from a website’s computers, and these are stored on your computer’s hard drive. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.

The information we obtain from WordPress cannot be associated with individual persons.

PRIVACY CHOICES AVAILABLE TO YOU

You can use our website without providing your personal information.

You are submitting personal information to use when you choose to submit an online query using our Contact Form or when you send an email to our info@hunterandpumpkin.com.au email address.

You can choose what additional personal information to include in your email to us, noting that we prefer to limit the amount of personal information we know about you.

You can choose to sign up to receive our newsletter, in which case you agree to provide your email address to us.

Your personal information is used for the primary purpose of fulfilling your order, responding to your online or email enquiry, or sending you our newsletter.

PRIVACY QUERIES AND COMPLAINTS

Contact us if you have a question, a concern or a complaint about the way we handle your personal information.

Privacy is a right. We respect yours and ours.

CONTACT US

Direct all privacy-related inquiries to:

Email: info@hunterandpumpkin.com.au

Or contact us via the Contact page.

TERMS AND CONDITIONS OF USE

ACCURACY IS YOUR RESPONSIBILITY
When you shop on our online store, it is your responsibility, when ordering a product, to supply the correct information in order to facilitate the purchase and delivery of one or more of our products.

FAILED DELIVERIES

We won’t accept responsibility for or be held responsible for any failed or delayed deliveries arising from incorrect or missing delivery information supplied to us.

DELAYED DELIVERIES

We won’t accept responsibility for delays resulting from Covid-19 impacts on the mail or parcel delivery services. These are entirely beyond our control.

PRODUCT AVAILABILITY

If a product shown in a photograph of the gift boxes on this site becomes unavailable or is discontinued, we may substitute that product with one of equal or greater in value.

MAKING A PURCHASE

Your purchase/s can be viewed by clicking on the ‘shopping cart’ link at the top of the page (or bottom of the screen, when using a mobile device).

You will be allowed to check or modify your order before you proceed to the store’s checkout.

A delivery fee is added at checkout.

A grand total will be shown for your total purchase.

DAMAGE

We pack our products with care. Should an item be damaged in transit, contact us within ten (10) business days of delivery by email: info@hunterandpumpkin.com.au.

CANCELLING AN ORDER

Only a confirmed order may be cancelled.

If the order has been confirmed but not yet dispatched or shipped, no cancellation fee will be charged.

If the order has been confirmed, dispatched or shipped but not yet delivered, the delivery fee and an administration fee to the value of 20% of the order price will be charged.

REFUNDS OR REPLACEMENTS

Perishables, like chocolate sunflowers or chocolate honeycomb which we include in a number of our gift boxes, cannot be returned or refunded. This means gift boxes with perishable items cannot be refunded or replaced.

You have ten (10) business days to return your non-perishable item for a refund or replacement as long as it is unused, and in the same condition as when you received it, and in the original packaging.

Please note: you will be required to pay for the cost of postage for returning that product to us.

Send the non-perishable product with its original packing to:

Hunter and Pumpkin Online Farm Store

P.o. Box 555

Milton, NSW, 2538.

INTERSTATE QUARANTINE AND BIOSECURITY REGULATIONS

Australian states and territories have strict interstate quarantine rules. These rules are updated regularly by the relevant authorities. (Learn more here.)

The onus is on you, as an interstate customer, to ensure that your purchase does not violate the interstate quarantine and biosecurity regulations which apply to your state or territory. Please familiarise yourself with the quarantine and biosecurity regulations which apply to you.

QUESTIONS

If you have any questions about our Terms and Conditions of Use, contact us at info@hunterandpumpkin.com.au