FAQs

How do I contact Hunter & Pumpkin Online Farm Store?

Option 1: Send us an email at info@hunterandpumpkin.com.au

Option 2: Use our contact form on our Contact Us page.

Option 3: Write to us at P.o. Box 555, Milton, NSW, 2538.

How do I pay for my order?

You can pay either by direct deposit or by credit card payment (managed by Stripe).

You will be given the choice, during the checkout process, between paying via a direct deposit or a credit card.

When you choose direct deposit, your order will not be processed until payment has been received into our bank account.

Our bank account details are:

Account name: Hunter and Pumpkin.

BSB: 082-762.

Account number: 30-699-2321.

Reference: your order ID (supplied on the invoice emailed to you).

What delivery options are offered by Hunter & Pumpkin Online Farm Store?

Option 1: We use Australia Post’s Parcel Post and Express Post services to get your delivery to you. Find out more here.

Option 2: We have a limited local pickup service — also known as a click-and-collect service. Find out more here.

When will my order be shipped?

Once your order has been received, we make every effort to ship it within one business day. Orders placed on Friday or on the weekend, will be shipped on the next business day which is usually a Monday (unless, of course, a public holiday falls on a Monday).

Can I cancel or amend my order?

Please contact us via email to cancel or amend your order. We cannot guarantee this will be possible if the order has already been shipped to you or your recipient already. Read our Terms and Conditions of Use for more information.

Is my payment and personal information secure?

Protecting your personal information is very important to us.

Our Privacy Policy and Terms and Conditions of Use can be accessed here.

Our Woocommerce store uses Stripe payment infrastructure. For more information about Stripe, go here. Our online store is encrypted with Secure Sockets Layer (SSL) certificates to offer you a secure transaction area when you enter your payment details.

What is the cost of delivery?

For more information about delivery options and costs, visit our Deliveries and Shipping page here.

Do you offer free delivery?

No, we do not.

When will I receive my delivery?

We ship Mondays to Fridays only via Australia Post. For information about delays associated with Australia Post deliveries, go here.

Where and when can I collect my click-and-collect package?

For more information, visit our click-and-collect (also known as local pickup) page here. Please pay particular attention to two pieces of information on that page:

(1) Providing proof of order.

(2) Interacting with the artists at the gallery.

Do you deliver to all states and territories in Australia?

Yes, but we recognise that Australian states and territories have strict interstate quarantine rules. These rules are updated regularly by the relevant authorities.

Currently, Kangaroo Island (South Australia) and Western Australia have a quarantine status on honey and bee products. All honey and bee products must meet these respective state quarantine entry requirements. For this reason, our gift boxes containing honey and bee products cannot be shipped to customers located in these areas.

For more information, view the latest information about quarantine and bio-security regulations here.

The onus is on you, as an interstate customer, to ensure that your purchases do not violate the interstate quarantine and biosecurity regulations which apply to your state or territory. Please familiarise yourself with the quarantine and biosecurity regulations which apply to you.

Fortunately, we do have other gift boxes which do not contain bee or honey products, and these can be shipped to you.

Do you ship internationally?

No.

How do I return an item?

Information about our returns policy is available here. Please note, you will have to pay for the cost of postage of a product or gift box you wish to return to us. Perishables, like chocolate and honey, cannot be returned. This means that gift boxes containing perishables cannot be returned or refunded.

Tax

All prices on our website are inclusive of GST.

How will my products be packaged?

Australia Post requires parcels and their contents to be securely and appropriately packed. Australia Post’s packaging hints and tips are available here. Hunter & Pumpkin Farm Store has been guided by the team at Milton’s Post Office to ensure that our packaging complies with Australia Post’s packaging requirements for items which are fragile, perishable and which should not be bent. For this reason, the contents of your Hunter & Pumpkin gift box will be packaged to ensure your purchased items arrive at your shipping address intact. We use packaging resources — cardboard, wood wool, shredded paper, kraft paper — that can be recycled, composted or, better yet, reused. We really do think about our packaging because we truly do care about the impact of our packaging choices on the planet.

What does the “Built with Storefront and WordPress” statement in the site’s footer mean?

How you sell is as important as what you sell. For this reason, we use WordPress.

WordPress is a publishing platform with origins in the open source community.

Storefront is a theme used to organise the contents of our WordPress website and ecommerce store.

As a small business selling handcrafted products, using WordPress is consistent with our values of respect and integrity. We choose software that is open-source rather than relying on proprietary ecommerce providers and / or social media platforms that have a proven track record of profiting from hate.