Deliveries and shipping

VILLAGE POSTAL SERVICE

Our business operates from a farm located north of the tiny, historic village of Milton on the New South Wales’ South Coast.

Our village’s post office serves a community of just under two thousand people. It operates Monday to Friday only.

Hunter & Pumpkin Online Farm Store is what is says it is: a business based on a farm which sells its products online — and our nearest Post Office, in Milton (NSW), is located 3.5 hours south of Sydney.

For this reason, we post packages to our customers three times a week via Milton’s tiny but very busy post office.

Please read our Terms and Conditions of Use for information about delays, failed deliveries, refunds, cancellations and more.

COURIER SERVICE

There is no private courier service company’s office in Milton.

We ship or mail our products only via Australia Post.

WE SHIP ONLY TO STREET ADDRESSES

We only accept street addresses as delivery addresses, not P.o. box numbers or postal lockers.

CLICK AND COLLECT SERVICE (LOCAL PICKUP)

A limited local pickup or click-and-collect service is available. Visit our click-and-collect page for more information.

WHY WE DO NOT OFFER FREE POSTAGE

Big ecommerce businesses, and far too many small ones, entice customers to their online stores with offers of free shipping or free postage.

We do not offer free postage or free shipping for two (very important) reasons:

  • Postage or shipping is never free. Our customers understand and respect this fact. Effort, people and physical resources are involved in packaging a package and getting it delivered to it your door. And, postage and parcel deliveries have a cost the planet.
  • We are a micro-business, in a regional area. We are not a multi-billion dollar behemoth with the capacity to absorb or subsidise delivery costs.

We have taken care to keep the dimensions and masses of our gift boxes to sizes and weights that keep mailing costs as low as possible for our customers.

Thank you for supporting our farm store.

And thank you for paying for postage.

THE COSTS OF DELIVERY

You can choose between local pickup (also known as click-and-collect) or a flat rate.

Our flat rate fee for shipping is $15.00 for orders under five (5) kilograms.

For bulky orders and orders over five (5) kilograms, we reserve the right to adjust the price charged for shipping to accommodate the costs of extra large packaging and extra postage associated with a bulky or heavier order. We will advise you before implementing these additional charges.

Important note: Australia Post states on its website the following about delivery delays:

“Ongoing challenges presented by the pandemic mean there are still some delays as our business operates with additional safety measures to protect our people and customers. We’re also still experiencing reduced domestic and international flights, while processing unprecedented parcel volumes.”